Service Agreement

1. Services Covered

This Agreement covers website and app access related to our business scope, including:

• Agricultural technology research and development.
• Technical consulting and technical promotion.
• Crop cultivation, breeding, and sales.
• Planting and sales of fruits, vegetables, seedlings, flowers, and traditional Chinese medicinal materials.
• Primary processing of agricultural products.
• Sales of agricultural materials, organic fertilizers, agricultural machinery, and farm tools.
• Land trusteeship and field management services.
• Landscaping and agricultural leisure sightseeing services.
• Purchase and sale of agricultural and sideline products.
• Mobile management applications and digital tools distributed via Google Play, App Store, and other app stores.

2. Eligibility and Age Requirements

• You must have legal capacity to enter binding agreements under laws applicable to you.
• If you are under the digital age of consent in your jurisdiction, use of certain services may require parental or guardian consent.
• Child-directed use is restricted unless explicitly supported under applicable law and platform rules.

3. Account Registration and Security

• You are responsible for providing accurate information and keeping it up to date.
• You are responsible for safeguarding account credentials and all activity under your account.
• Notify us promptly at support@diduotech.com if unauthorized access or security incidents are suspected.

4. Acceptable Use

You agree not to:

• Use services in violation of laws, regulations, sanctions, or third-party rights.
• Attempt unauthorized access, reverse engineering where prohibited, or security bypass.
• Transmit malicious code, spam, fraudulent content, or harmful automated traffic.
• Use services for deceptive ad interactions, ad fraud, click spam, or invalid traffic generation.
• Upload content that is unlawful, defamatory, infringing, or otherwise prohibited.

5. App Store and Marketplace Terms

Mobile application usage is also subject to terms and policies of distribution platforms, including Google Play, Apple App Store, and any additional marketplaces where apps are released.

• Users must comply with platform terms, billing policies, and community rules.
• Platform operators may suspend or remove app access under their own enforcement procedures.
• In case of conflict between this Agreement and mandatory app-store rules, mandatory rules prevail for distribution matters.
• Store-specific privacy disclosures, nutrition labels, and data safety declarations are part of service governance.

6. Advertising-Supported Features

Some app features may be supported by advertisements, including splash ads, rewarded video ads, interstitial ads, and banner ads. We may use ad mediation and multiple ad networks, including AdMob, and others listed in the Privacy Agreement.

• Rewarded ad interactions must be genuine and user initiated.
• Any attempt to manipulate ad events, rewards, or monetization systems may result in suspension.
• Ad availability, frequency, and relevance may vary by region, policy constraints, and technical factors.

7. Fees, Commercial Terms, and Taxes

• Most website content is informational; specific services may require separate commercial contracts.
• Where paid app features are offered, pricing and billing terms are disclosed at purchase time.
• Taxes, withholding, customs, or local duties are handled according to applicable law and contract allocations.

8. Intellectual Property

• All website and app content, software, graphics, and trademarks are owned by DiduoTech or licensed to us.
• Except for permitted use, copying, distribution, modification, or commercial exploitation is prohibited without written permission.
• User feedback may be used by DiduoTech to improve services without compensation obligations unless prohibited by law.

9. User Content and Data Responsibility

• You retain rights to your lawful content but grant us a limited license to host, process, and display it for service delivery.
• You represent that submitted content does not infringe third-party rights and complies with law.
• We may remove or restrict content that violates this Agreement or legal requirements.

10. Service Availability and Changes

• We may update, improve, suspend, or discontinue service features to maintain safety, compliance, or performance.
• Scheduled maintenance and urgent security updates may temporarily affect availability.
• We are not responsible for outages caused by force majeure, telecom failures, platform dependency failures, or external attacks beyond reasonable control.

11. Compliance with Country and Regional Laws

Use of our services must comply with laws applicable to your jurisdiction, including where relevant:

• EU and EEA consumer, privacy, and digital services regulations.
• UK consumer protection and data governance laws.
• US federal and state requirements including consumer privacy and child-safety obligations.
• Canadian consumer and privacy obligations.
• Brazilian LGPD and related consumer frameworks.
• APAC regulations, including APPI and PDPA-style requirements where applicable.

Users are responsible for evaluating whether service use is permitted in their location. We may implement geo-specific controls where legal restrictions or compliance risks require adaptation.

12. Disclaimer of Warranties

To the extent permitted by law, services are provided on an "as is" and "as available" basis. We do not guarantee uninterrupted operation, error-free outcomes, or specific commercial results, except where expressly agreed in writing.

13. Limitation of Liability

To the maximum extent permitted by law, DiduoTech is not liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, data loss, or business interruption, arising from service use. Where liability limits are restricted by law, liability is limited to the minimum extent allowed.

14. Indemnification

You agree to indemnify and hold DiduoTech harmless from claims, damages, and costs arising from your violation of this Agreement, unlawful conduct, infringement, or misuse of services.

15. Suspension and Termination

• We may suspend or terminate access for violations, legal risk, security threats, or fraudulent activity.
• You may stop using services at any time; account deletion requests can be sent to support@diduotech.com.
• Provisions that should survive termination (including IP, liability limits, indemnity, and dispute terms) remain in effect.

16. Governing Law and Dispute Resolution

• Unless otherwise required by mandatory law or a signed contract, this Agreement is governed by applicable laws connected to DiduoTech operations and transaction context.
• Disputes should first be addressed through good-faith negotiation by contacting support@diduotech.com or wangyaochao1@diduotech.com.
• If unresolved, disputes may proceed to competent courts or arbitration venues as permitted by applicable law and contract terms.
• Consumers may retain non-waivable rights under local consumer law.

17. Export Controls and Sanctions

You agree to comply with applicable export control, trade, and sanctions laws. Services may not be used where prohibited by law.

18. Changes to This Agreement

We may revise this Agreement to reflect legal, policy, or operational changes. Updated versions become effective on publication unless a later date is specified. Continued use after updates indicates acceptance of the revised terms.

19. Contact Information

Business Support: support@diduotech.com
Key Accounts: wangyaochao1@diduotech.com
Website: diduotech.com
Office Address: No. 2203, Building 15, Mingmen Shijia, No. 222 Jiudu West Road, Luoyang Area (High tech) of China (Henan) Pilot Free Trade Zone, Luoyang, 471000, CN

Appendix A. Commercial Operations Schedule (Reference)

Topic	Standard Position	Typical Adjustment Method
Service Scope	Defined per written proposal or contract attachment	Change requests documented through signed revisions.
Delivery Milestones	Phased by planning, rollout, and optimization cycles	Timeline updates allowed with mutual written confirmation.
Compliance Responsibilities	Shared between DiduoTech and customer based on role	Role matrix and evidence package updated per region.
App Store and Ad Operations	Subject to platform rules and policy change events	Release checklist updates and emergency governance actions.

Appendix B. Service FAQ and Data-Driven Examples

Appendix C. Typical Service Delivery Schedule and Metrics

Project Phase Breakdown (12-Month Managed Operations Example)

Phase	Timeline	Key Deliverables	Success Metrics
Onboarding & Planning	Weeks 1-4	Scope document, SOP manual, team training	100% team training completion, signed scope agreement
Field Rollout	Weeks 5-12	First crop cycle launch, app deployment, supply setup	On-time crop planting, zero critical app bugs, supply inventory tracking active
Optimization & Scaling	Weeks 13-36	Data analysis, workflow refinement, additional crop lines	Target yield improvement (15-25%), 90%+ app uptime, 20%+ supply cost reduction
Knowledge Transfer & Exit	Weeks 37-52	Final documentation, team certification, handover package	Customer team can operate independently, compliance audit passed, partner satisfaction score 8.5+/10

Example Commercial Outcome (Vegetable Production in EU, 50-hectare farm)

• Baseline yield: 45 tons/hectare; Target: 53 tons/hectare (18% improvement).
• Harvest-to-market time: Reduced from 8 days to 5 days (38% faster).
• Quality defect rate: Down from 12% to 3%.
• Team scheduling efficiency: Manual task logging eliminated; app reduces planning time by 6 hours/week.
• Investment range: USD 120K-180K for 12 months; ROI payback expected by Month 18-24.